Analyze Jira hygiene across various criteria such as idle issues, issues which have missed defined SLAs, and many more.
Between teams such as Customer Support and Engineering by looking at “bounces” and “hops” between various assignees.
Where are your issues spending the most time, which engineers are taking the longest and in which states are the issues spending time.
Check how much time is it taking to respond and resolve issues. Set SLOs for first response and issue resolution, then measure how many issues are missing these SLOs.
Together with Machine Learning, Sherlock differentiates systemic and symptomatic problems.